MatchFlow
MatchFlow has zero tolerance for child sexual abuse and exploitation (CSAE) in any form. These standards apply to every member, every message, every profile, and every upload, on the website and in the apps.
The following are strictly prohibited on MatchFlow and result in immediate account termination, content removal, evidence preservation, and, where required or appropriate, referral to law enforcement or child-protection authorities:
Age comes from the private date of birth given at sign-up, never from a self-chosen age range. Adults and under-18 members are kept apart in discovery, requests, messages, and voice. The MatchFlow app on Google Play is for members aged 18 and over.
Messages, community posts, profile text, and uploaded images are automatically checked before other members see them, using MatchFlow's safety systems and third-party safety processors. Content that indicates possible sexual exploitation of a minor is blocked and escalated at the highest priority.
Every profile, direct message, and community post has a Report option with a dedicated Child safety / grooming / sexual exploitation category. Those reports go to the top of the moderation queue.
Confirmed violations lead to permanent removal of the account and content. Enforcement decisions are made by MatchFlow's team; an automated signal alone never bans an account, and a human reviews every child-safety case.
When we act on a child-safety case we preserve the minimum necessary records under restricted access, without creating extra copies of illegal imagery, so that lawful requests from authorities can be answered.
Where required by law or where we believe a child is at risk, we report to the relevant authorities such as NCMEC or national law enforcement and cooperate with lawful requests.
In the app: open the member's profile or the message, choose Report, then Child safety / grooming / sexual exploitation. Add any detail that helps us find the content. You can block the member at the same time.
By email: write to [email protected] with “Child safety” in the subject. Do not attach or forward any sexual imagery of a minor; describe where it is and we will handle it.
MatchFlow's designated child-safety contact for authorities, hotlines, and app-store reviewers is [email protected]. Related pages: Community Guidelines, Privacy Policy, Terms of Service, Support.